Delta Airlines B747-400 Business Class Trip Report NRT-HNL

Flight Date:  15MAY13—For my flight back home to Honolulu I thought I would try Delta Airlines since they are currently the only airline offering lie-flat business class seats on this route. Check-in was empty and the clerk was friendly and efficient. Delta Airlines now offer an expedited security lane for business class and Skyteam elite members called “Sky Priority”. This is a welcome addition as lines can be very long at Narita depending on the time of your flight.

Delta Airlines Business Class Check-in 'Sky Priority' Narita Airport

Delta Airlines Business Class Check-in ‘Sky Priority’ Narita Airport

Skyteam Sky Priority Security Check-In Narita Airport

Skyteam Sky Priority Security Check-In Narita Airport

Delta Sky Club Lounge Narita Airport

Delta Sky Club Lounge Narita Airport

Passport control was also empty (I love empty lines!) and I was through in no time. I haven’t flown Delta in quite a while and I was eager to check out their ‘Sky Club’ lounge. Delta has two Sky Clubs at Narita’s Terminal One (North Wing): one is located on the 4th floor of satellite one and the other (larger) is on the 4th floor of satellite two.

Delta Sky Club Main Lounge Area

Delta Sky Club Main Lounge Area

The lounge is huge. So big, in fact, when I was there a whole section was cordoned off. I asked the lounge attendant and she said they open it up during peak hours as necessary.

Delta Sky Club Buffet and Drink Area

Delta Sky Club Buffet and Drink Area

The Delta Sky Club at Narita is one of the nicer Delta lounges I’ve visited: spacious, well-appointed and nice view of the tarmac too. The food and drink selections were ample and the lounge itself was spotlessly clean; a great place to relax, catch up on some emails or grab a snack prior to your flight.

Delta Sky Club Narita Food Selection

Delta Sky Club Narita Food Selection

Gate 24 Narita Airport Terminal 1 North Wing

Gate 24 Narita Airport Terminal 1 North Wing

Delta Airlines flight #578 to Honolulu was on time. I chose seat 6E which is one of two seats in the middle of the forward cabin. Delta has a few different business class seat products in the air: the recently introduced ‘herring-bone’ style, their former business elite product—mainly on B767s—and the older Northwest Airlines seats on their A330s. All of Delta’s B747-400’s have been retrofitted with the new-style seats.

Delta Business Elite Seat B744-400

Delta Business Elite Seat B744-400

The dinner menu, Tumi amenity kit, headset, pillow and blanket were already placed on each seat prior to boarding. As soon as I sat down a flight attendant passed by and offered some pre-flight drinks: water, juice or champagne.

Amenity Kit, Dinner Menu and Welcome Drink

Amenity Kit, Dinner Menu and Welcome Drink

Delta Airlines B747-400 Business Class

Narita – Honolulu

Menu

Wines
Champagne
Jacquart Brut Mosaique
France, NV

White
Robert Mondavi Winery Chardonnay
Napa, California 2010
Araucano Sauvignon Blanc Reserva
Chile 2012

Red
Chateau Bellegrave Cru Bourgeois Medoc
Bordeaux, France 2010
Capezzana Barco Reale Di Carmignano
Tuscany, Italy 2010

Dessert Wine & Port
Chateau La Rame, Sainte-Croix-du-Mont
Bordeaux, France 2011
Cockburn’s Special Reserve Port
Portugal, NV

Dinner Menu

Japanese Selection
First Course
Smoked Salmon Roll and Milk Tofu
Crab Roll, Tuna and Sea Bream
Roasted Beef with Eggplant

Main Course
Cod Saikyo-Miso Yaki
served with Steamed Rice, Pickles and Miso Soup

Express Dining (tray service)
Chilled Deli Plate
Beef Tenderloin and Smoked Salmon
with Potato Salad and Tomato with Egg Mousse;
Cream of Brocolli Soup, Salad, Fruit and Cheese, Chocolate

Western Selection
First Course
Prosciutto, Melon, Sushi
Cream of Broccoli Soup
Mixed Green Salad
with Cucumbers, Tomatoes and Almonds

Main Course
Grilled Beef Tenderloin
with Blue Cheese Sauce, Lyonnaise Potatoes and Sauteed Haricots Verts
Pan-Seared Chicken Breast
with Citrus Salad, Mashed Potatoes and Grilled Asparagus with Roasted Garlic
Shrimp Fried Rice

Dessert
Selection of Fine Cheeses
Vanilla Ice Cream Sundae
Italian Cannoli

Pre-Arrival Meal
Breakfast Breads and Preserves
Seasonal Fresh Fruit

 

Dinner orders were taken prior to take-off and I chose the Western Selection with the shrimp fried rice as the main.

First Course Tray

First Course Tray

Just after take-off drinks were served with a small bowl of Japanese rice crackers and nuts. Soon thereafter the dinner service started with a cafeteria-style tray of first courses followed by the main course. The food was average and portions on the small side.

Shrimp Fried Rice Main Course

Shrimp Fried Rice Main Course

As it seems with all US-based airlines these days; the dessert choice was either an ice cream sundae or cheese assortment. What is it with these ice cream sundaes? How about a piece of apple pie or chocolate cake? Don’t get me wrong, I don’t have any problems with the occasional ice cream sundae, but on every flight?

Seat Controls and Monitor

Seat Controls and Monitor

Delta Airlines Business Class Amenity Kit

Delta Airlines Business Class Amenity Kit

All of the flight attendants were really friendly and efficient except one who was curt and looked angry for some unknown reason.

One thing that really stood out was the great on-demand entertainment system: wide array of newly released movies along with an impressive selection of classics, extensive music selection and TV programs too.

Delta Airlines 747-400 Business Elite Cabin

Delta Airlines 747-400 Business Elite Cabin

The seats have a lot going for them as well: privacy, large monitor, comfortable padding, and various storage areas for water etc. They are quite narrow though and when the video screen is released it’s kind of in your face, literally. I found the seat to be the most comfortable in the upright or slightly reclined positions. For sleeping however, it does get a bit cramped. Your legs and feet are situated under the overhang from the seat in front and you tend to hit this area when turning over.

Final Thoughts—
All-in-all the Delta Airlines business class experience was a good a one. The Sky Club lounge at Narita was better than I expected and all the ground staff I met were kind and efficient. The seat has its good points and bad: lots of privacy, easy to use controls and comfortable in the seated position, however the bed is a bit narrow and difficult to find that ‘just right’ sleeping position. I really liked the on-demand entertainment system and in-flight crew were, for the most part, courteous and helpful. The food was simply OK and I would like to try something other than an ice cream sundae for dessert one of these days though. Nothing spectacular on today’s flight with Delta, but no major issues either.

For more information Delta Airlines Business Class

Delta Airlines B747-400 Narita-Honolulu Photo Gallery

 

3 Responses to Delta Airlines B747-400 Business Class Trip Report NRT-HNL

  1. Jose says:

    Great trip report. I was at Delta’s lounge in Narita the same day you were. It’s big as you say, but I think they need to add a little more food choices.

  2. Great commentary and very accurate without being rude. I really appreciate that kind of approach.

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