Flight Date: 15MAY13—For my flight back home to Honolulu I thought I would try Delta Airlines since they are currently the only airline offering lie-flat business class seats on this route. Check-in was empty and the clerk was friendly and efficient. Delta Airlines now offer an expedited security lane for business class and Skyteam elite members called “Sky Priority”. This is a welcome addition as lines can be very long at Narita depending on the time of your flight.
Passport control was also empty (I love empty lines!) and I was through in no time. I haven’t flown Delta in quite a while and I was eager to check out their ‘Sky Club’ lounge. Delta has two Sky Clubs at Narita’s Terminal One (North Wing): one is located on the 4th floor of satellite one and the other (larger) is on the 4th floor of satellite two.
The lounge is huge. So big, in fact, when I was there a whole section was cordoned off. I asked the lounge attendant and she said they open it up during peak hours as necessary.
The Delta Sky Club at Narita is one of the nicer Delta lounges I’ve visited: spacious, well-appointed and nice view of the tarmac too. The food and drink selections were ample and the lounge itself was spotlessly clean; a great place to relax, catch up on some emails or grab a snack prior to your flight.
Delta Airlines flight #578 to Honolulu was on time. I chose seat 6E which is one of two seats in the middle of the forward cabin. Delta has a few different business class seat products in the air: the recently introduced ‘herring-bone’ style, their former business elite product—mainly on B767s—and the older Northwest Airlines seats on their A330s. All of Delta’s B747-400’s have been retrofitted with the new-style seats.
The dinner menu, Tumi amenity kit, headset, pillow and blanket were already placed on each seat prior to boarding. As soon as I sat down a flight attendant passed by and offered some pre-flight drinks: water, juice or champagne.
Dinner orders were taken prior to take-off and I chose the Western Selection with the shrimp fried rice as the main.
Just after take-off drinks were served with a small bowl of Japanese rice crackers and nuts. Soon thereafter the dinner service started with a cafeteria-style tray of first courses followed by the main course. The food was average and portions on the small side.
As it seems with all US-based airlines these days; the dessert choice was either an ice cream sundae or cheese assortment. What is it with these ice cream sundaes? How about a piece of apple pie or chocolate cake? Don’t get me wrong, I don’t have any problems with the occasional ice cream sundae, but on every flight?
All of the flight attendants were really friendly and efficient except one who was curt and looked angry for some unknown reason.
One thing that really stood out was the great on-demand entertainment system: wide array of newly released movies along with an impressive selection of classics, extensive music selection and TV programs too.
The seats have a lot going for them as well: privacy, large monitor, comfortable padding, and various storage areas for water etc. They are quite narrow though and when the video screen is released it’s kind of in your face, literally. I found the seat to be the most comfortable in the upright or slightly reclined positions. For sleeping however, it does get a bit cramped. Your legs and feet are situated under the overhang from the seat in front and you tend to hit this area when turning over.
All-in-all the Delta Airlines business class experience was a good a one. The Sky Club lounge at Narita was better than I expected and all the ground staff I met were kind and efficient. The seat has its good points and bad: lots of privacy, easy to use controls and comfortable in the seated position, however the bed is a bit narrow and difficult to find that ‘just right’ sleeping position. I really liked the on-demand entertainment system and in-flight crew were, for the most part, courteous and helpful. The food was simply OK and I would like to try something other than an ice cream sundae for dessert one of these days though. Nothing spectacular on today’s flight with Delta, but no major issues either.
For more information Delta Airlines Business Class
Delta Airlines B747-400 Narita-Honolulu Photo Gallery